SANDRILITO ABOGADA; LAURENCE USONA. Early warning system of attrition in the bpo industry using machine learning classification models. Journal of Artificial Intelligence,Machine Learning and Neural Network , [S. l.], v. 4, n. 01, p. 114–124, 2024. DOI: 10.55529/jaimlnn.43.18.30. Disponível em: https://journal.hmjournals.com/index.php/JAIMLNN/article/view/3799. Acesso em: 30 may. 2026.