Tagay Mengesha Woldemichael. “Effect of Service Quality on Customer Satisfaction: The Case of Ethiopian Electric Utility in South Western Region”. Journal of Multidisciplinary Cases 4, no. 03 (April 13, 2024): 24–30. Accessed July 1, 2025. https://journal.hmjournals.com/index.php/JMC/article/view/4061.