Journal of Social Responsibility,Tourism and Hospitality(JSRTH) ISSN 2799-1016

Analysis of Consumer Satisfaction at a Five-Star Hotel

Syailendra Reza Irwansyah Rezeki — 2024-04-11

The development of the number of hotels in Medan City is also very rapid and this has led to very tight hotel competition in Medan City. Hotels are often found in urban areas. Especially in places near airports, terminals, large stations, and busy centers in cities, where such places are often used as traffic by people who are on a trip, traveling, and those who don't. have relationships at the destination. Hotel classification can be differentiated based on building quality, facilities, and service quality. The purpose of this research is to analyze consumer satisfaction at a Five-Star Hotel. This type of research is associative. Population in this study are consumers who have used the services of a Five-Star Hotel. The sample in this study used the slovin method. The formula used in the slovin method, so the total sample is 100. Testing this hypothesis uses the partial (t) test. The research results show that responsiveness has a positive and significant effect on consumer satisfaction at a Five-Star Hotel. Empathy has a positive and significant effect on consumer satisfaction at a Five-Star Hotel.

The Retail Industry's Organizational Culture: A Special Reference to Bangalore City

Dr. Veena Ishwarappa Bhavikatti — 2024-04-12

This study looks at Bangalore's retail industry's organizational culture. By means of an extensive examination of business procedures, employee relationships, and leadership approaches, the study seeks to identify the fundamental components influencing the culture of the firm. The study's insights might help to clarify the distinctive cultural environment of Bangalore's retail industry, providing insightful viewpoints for both scholars and enterprises. The research on organizational culture within the retail sector in Bangalore reveals the internal environment and influences their performance, employee engagement, and overall success. In the backdrop of the bustling city of Bangalore, renowned for its vibrant economy and diverse workforce, this research examines the multi-dimensional facets of organizational culture that shape the behavior, values, and interactions of retail businesses.

Misappropriation in the Nigerian Oil and Gas Sector: Strategies for the Accountant General of the Federation

Ellah Bridget Abgonma — 2024-04-19

The study addressed the “Misappropriation in the Nigerian Oil and Gas Sector.” The paper employed a theoretical and content analysis approach, conducting an extensive review of literature from online journals and databases of standard-setting bodies such as the Auditing Standards Board and the Association of Certified Chartered Accountants (ACCA). Drawing from the Fraud Triangle Theory, the paper highlighted the three primary factors-opportunity, pressure, and rationalization-that motivate individuals to engage in fraudulent activities. The findings underscored the role of weak governance structures, political interference, and institutional deficiencies as key drivers of misappropriation and corruption within the Nigerian oil and gas sector. Moreover, the literature reviews revealed strategies to combat corruption, including strengthening regulatory frameworks, leveraging technology, and promoting a culture of integrity and ethical leadership. Effective measures to address misappropriation in the Nigerian oil and gas sector require comprehensive reforms, collaborative efforts between stakeholders, and rigorous enforcement and monitoring of policies. As the Accountant General of the Federation, it is recommended to prioritize accountability, transparency, and good governance through regular independent audits, establishment of a specialized anti-corruption unit, adoption of international accounting standards, implementation of whistleblower protection mechanisms, and ongoing capacity building and training programs for finance professionals and public officials involved in managing finances within the sector.

Harnessing the Potentials of Tourism in Nigeria through Public Relations

Edith Oghenechovwe Otuya-Asohro — 2024-04-30

It is not in doubt that Nigeria is endowed with vast, diverse and captivating tourism resources that have the ability of transforming positively the nation’s socioeconomic sector if properly managed and harnessed for the common good. Unfortunately, despite the availability of these enormous tourism potentials, we are not benefiting in any measure as governments of the three tiers, that is federal, state and local, do not even consider tourism or its development as a viable source of foreign exchange earnings and a catalyst for national development in this period of severe economic challenges confronting the nation. The first sign of lethargy is the conspicuous absence of strong institutions or policies that ought to be the fulcrum of the development of the tourism industry in the country. It is common knowledge that Nigeria is assailed by security challenges in virtually every part of the country. Apart from insecurity, the country is equally challenged by endemic corruption, kidnapping, terrorism and poor governance which is preventing it from developing a globally competitive tourism industry. This paper examines ways in which tourism policy, if well planned and effectively executed, will benefit the socioeconomic sector. It also highlights major challenges hindering the tourism industry and how effective and efficient public relations practices will create sufficient awareness on the problems and solutions in the industry. Findings revealed that the major setback faced by the tourism industry is lack of government interest in all ramifications.