The Process of Interpersonal Communication between Dentists and Patients

Abstract

Interpersonal communication is a fundamental aspect of the relationship between dentists and patients. This research aims to explore the process of effective interpersonal communication in this context. Using a qualitative approach with descriptive methods, data was collected through in-depth interviews and observations of interactions between dentists and patients during the counseling process. The findings indicate that the use of easily understandable language, empathetic attitudes, supportive attitudes, positive attitudes, and equality in communication from the dentist are crucial in building a good therapeutic relationship with the patient. Most patients felt comfortable and open to sharing their problems and conditions due to the non-judgmental, empathetic, supportive, and positive attitudes of the dentist. However, professional boundaries are still necessary to maintain equality in the doctor-patient relationship. This research emphasizes the importance of effective interpersonal communication in enhancing patient satisfaction, providing treatment, and facilitating better healthcare.