Relationship Between the Implementation of Social Security Agency of Health Referrals and Patient Satisfaction at the PB Selayang II Public Health Center in Medan City

Abstract

The purpose of this research is to analyze relationship between the implementation of social security agency of health referrals and patient satisfaction at the PB Selayang II Public Health Center in Medan City. This type of research is research with a quantitative approach using a cross-sectional design. Population in this study are patients using social security agency of health who are seeking treatment at the time of the study, namely 1 to 6, March, 2021 at the PB Selayang II Public Health Center in Medan City. In this regard, the total population is 226 patients. Sampling process is carried out by purposive sampling technique. So sample in this study are 86 patients. Data analysis used kendall's correlation statistical test. The result show that there is a positive relationship between the implementation of social security agency of health referrals and patient satisfaction at the PB Selayang II Public Health Center in Medan City.