Implementation of Educational Resource Management to Enhance Service Quality for Students at SMA Negeri 1 Terbanggi Besar

Abstract

The preliminary research findings at SMA Negeri 1 Terbanggi Besar indicate that educational resource management has been implemented, but the quality of services to students has not improved. Therefore, the research aims to determine the implementation of educational resource management in improving the quality of student services. The research method used is qualitative, with data sources including the school principal, teachers, and students. Data collection techniques include participatory observation, interviews, and documentation. After collecting the data, data reduction, data presentation, and data verification are conducted. The results of this study include: planning teachers' assignments according to their educational background, at least an undergraduate degree (S.1), skilled in using teaching methods and media, developing teacher competencies through training and seminars, motivating further education, providing rewards for outstanding teachers and sanctions for those who lack discipline or have poor performance, involving teachers in every school development, accepting and developing ideas and potential of teachers, conducting direct supervision activities for teachers, following up on the results of teacher performance assessments, and giving recognition and attention to honorary teachers. The research conclusion is that the implementation of educational resource management can improve the quality of student services at SMA Negeri 1 Terbanggi Besar.