Returning to Normalcy: an Evidence-Based Overview of Strategies for Creating a Psychologically Safer Workplace in Ghanaian Health Industry

Abstract

The study focused on returning to normalcy: an evidence-based overview of strategies for creating a psychologically safer workplace in Ghanaian health industry. The study used a Qualitative Research Approach, specifically, a phenomenological research approach, and an exploratory research design to explore and comprehend individuals' lived experiences, views, and strategies for creating a safe psychological workplace. The study used the non-probability sampling method, which involved purposive sampling method to select participants for the study. The study found that most health professionals communicate politely with patients. There were mixed reactions regarding the overall sense of safety and well-being within the Ghanaian health industry. On one hand, most of the Ghanaian health institutions has put in place excellent support systems, and there is a culture of camaraderie among colleagues that generates a reassuring work atmosphere. On the other hand, there is a lack of financial resources in the health industry, which has adverse effect on staff well-being, producing an environment of frustration and tension. Due to budget restrictions, the health industry frequently translates to insufficient worker levels, outmoded equipment, and poor support systems. According to the results of the poll, most policies regarding staff allowances favour senior leaders and senior staff over junior employees. As a result, an organization's policy on allowances allocation favour senior leaders and management over junior employees. The study acknowledged that creating a psychologically safe workplace is a complex and ongoing process that involves various stages. These stages are interconnected and require ongoing commitment and effort from leadership and employees. The study found eight (8) key stages to consider when creating a psychologically safe workplace. These stages covered Assessment and Diagnosis, Leadership Commitment and Training, Communication and Transparency, Inclusive Decision-Making, Feedback and Recognition, Training and Skill Development, Continuous Monitoring and Adaptation, and Support for Mental Health and Well-being.