Effect of perceived organizational support and intrinsic motivation on employee performance with organizational citizenship behavior as an intervening variable at the regional financial and asset management agency of serang city

Abstract

This study aims to test, analyze, and prove the mediating role of organizational citizenship behavior in the relationship between perceived organizational support and intrinsic motivation on employee performance at the Regional Financial and Asset Management Agency of Serang City. The research method used is quantitative research with a descriptive approach. The population in this study were Employees of the Regional Financial and Asset Management Agency of Serang City with a sample of 87 respondents using a saturated sampling technique. This study conducted data collection based on observation, interviews, literature studies, and questionnaires. The data analysis method used is path analysis with the SmartPLS 4.0 analysis tool. The results of the study based on perceived organizational support has a positive and significant effect on employee performance at the Regional Financial and Asset Management Agency of Serang City. Intrinsic motivation has a positive and significant effect on employee performance at the Regional Financial and Asset Management Agency of Serang City. Perceived organizational support has a positive and significant effect on organizational citizenship behavior at the Regional Financial and Asset Management Agency of Serang City. Intrinsic motivation has a positive and significant effect on organizational citizenship behavior at the Regional Financial and Asset Management Agency of Serang City. Organizational citizenship behavior has a positive and significant effect on employee performance at the Regional Financial and Asset Management Agency of Serang City. Organizational citizenship behavior can mediate perceived organizational support on employee performance at the Regional Financial and Asset Management Agency of Serang City. Organizational citizenship behavior can mediate intrinsic motivation on employee performance at the Regional Financial and Asset Management Agency of Serang City.